United States

Despite being the most popular website in America, consumers don’t like Facebook, according to the 2010 American Customer Satisfaction Index (ACSI) E-Business Report, produced in partnership with ForeSee Results. Facebook scored 64 on the ACSI’s 100-point scale, which puts its satisfaction even lower than IRS e-filers. This puts Facebook in the bottom 5 per cent of all measured private sector...

The US Senate on Monday passed a bill to shield US journalists, authors, and publishers from "libel tourists" who file suit in countries where they expect to get the most favourable ruling.The popular legislation headed to the House of Representatives, which was expected to approve it and send the measure to US President Barack Obama to sign into law despite misgivings from key US allies, Agence...

Gannett, the largest US newspaper publisher, and Yahoo! have announced a local advertising partnership that brings together Gannett's strong local media organization brands, sales capabilities, and leading website audiences with Yahoo!'s high quality audience and display advertising leadership. All of Gannett's 81 local publishing organizations and seven of its Broadcasting Division sites will...

The Gannett Company, the largest newspaper publisher in the US, said on Friday that its second-quarter profit more than doubled from a year ago, helped by a rebound in broadcast revenue, a one-time tax gain and a less severe drop in print advertising, the Associated Press (AP) has reported. But revenue at the company, which publishes USA Today, and owns more than 80 other daily newspapers and 23...

A US appeals court has struck down a government policy that banned the broadcasting of profanity, ruling that the rule is unconstitutional, says a BBC report. The policy was drawn up in 2004 and meant that broadcasters could be fined if indecent words went on air. The details: [ Link] The court said the FCC's (Federal Communications Commission) policy had a "chilling effect" on broadcasters. The...

While magazine publishers in the US are still determining how to make money from online advertising, there's no question that they have succeeded in establishing online sales channels for print magazine subscriptions, according to a new survey from the Magazine Publishers of America (MPA). Specifically, the MPA found that online sales now account for 24 per cent of all new magazine subscription...

All 18 Journal Register Co dailies in the US published a print newspaper and website content on Sunday July 4 using only free tools available on the Internet, according to Editor & Publisher. The Independence Day editions were the next step in Journal Register’s “Ben Franklin Project,” which began in April when a small daily and a weekly produced newspapers using free social media tools to...

Even the top 60 citizen websites and bloggers are not filling the information shortfall that has resulted from cutbacks in traditional media, say US researchers. "While many of the blogs and citizen journalism sites have done very interesting and positive things, they are not even close to providing the level of coverage that even financially stressed news organizations do today," said Margaret...

Detroit's two daily newspapers knew they were shoving some readers overboard in an effort to stay afloat when they decided to limit home delivery to just three days a week, says an Associated Press (AP) report. It was only a question of how many subscribers would abandon the Detroit Free Press and The Detroit News once their print editions were no longer hitting doorsteps and driveways each Monday...

The Pentagon on Thursday reversed its ban on a Miami Herald reporter from covering military commissions at Guantanamo Bay, Cuba, and said the reporter can return to the naval base there to cover a hearing next week, the newspaper has reported. In an email sent Thursday, Bryan G Whitman, the principal deputy assistant secretary of defense for public affairs, said that Carol Rosenberg "will be...